500 Sites, 163 Technicians, 28 Project Managers – And 1 Day to Perform
With a week’s notice, a customer asked TRIVIUM GLOBAL to harvest routers at 500 store sites – many already closed. The challenge: service all 500 sites on the same Monday.

TRIVIUM GLOBAL created customized reports via LookingGlass, a web-based project management tool, to communicate real-time activity for this extensive deployment. Our US team scheduled 163 Trivium Techs^TM to do the job, many of whom were already working on existing projects; and our team in India managed the call desk. In all, the project required 28 project managers.

“We knew what the potential issues would be, and developed a risk analysis. The findings were integrated into our process” said Stephan Farrell, Director of Global Deployment. “The scale of the project necessitated carefully timing decommissions, and monitoring each tech’s progress from scheduling to confirming time on site through immediate shipping of the equipment back to the customer. We developed back up plans for our back up plans – which in the end proved vital to the project’s success.”